# Member FAQ

## Access and hours

**When can I get in?**
Members with a paid Monthly or Annual membership have 24/7 access. New members in their introductory period get access through the mobile app. See **Hours and Access**.

**Which door do I use?**
The rear door. The front door is only used for public events.

**Can I let someone in who is not a member?**
You can bring guests to tour the space, but they may not use any equipment. Never leave a door unlocked or propped open. See **Guests, Family Members and Pets**.

## Tools and training

**Can I use a tool I already know how to use?**
Not until you are checked off on it here. All corded tools require training, even for experienced pros, because our equipment may be modified. See **How Certification Works**.

**Where can I see what equipment we have?**
In [Atlas](https://atlas.waukeshamakers.com).

**Can I borrow a tool to use at home?**
Not without prior board approval.

**A tool is broken. What do I do?**
Stop using it, tag it out of service and report it. See **Tagging a Tool Out of Service and Reporting It** in Shop Safety.

## Materials and storage

**Can I use the shop's materials and scrap?**
Shop materials and scrap are for members with a paid Monthly or Annual membership. During the introductory period, bring your own. For anything you plan to sell, use your own materials. See **Consumables** and **Scrap, Shared Materials and Recycling**.

**Can I leave my project here?**
Only in a designated storage area or on a cart with working wheels, labeled with your name and the date. Unlabeled items are treated as community property. See the **Storage Policy**.

**Is the free shelf a lost and found?**
No. Anything on the free shelf is free to take. Items left there for more than two months are put into long-term storage or donated.

**Can I donate tools or materials?**
Yes, but get approval from an area coordinator or the board **before** you bring them in.

## Everyday life in the shop

**Can I play music?**
Yes. On weekdays from 9:00 AM to 4:00 PM keep the volume down for our neighboring businesses. Outside those hours, just be courteous to other members. See **Parking, Loading and Neighbors**.

**Can I eat in the shop?**
Yes, but take your food and food trash with you when you leave. Food left overnight attracts pests.

**Can I use the conference room?**
Any member can use it when it is free. Reservations are only needed for hosted events. See the **Conference Room Policy**.

**Can I have packages delivered to the space?**
No. Do not use the space's address for personal shipments, forms or correspondence without board approval.

## Membership and money

**How much is membership?**
Current rates are always on [waukeshamakers.com](https://waukeshamakers.com).

**How do I pay dues or change my membership?**
Log in to your member profile at waukeshamakers.com. You can also mail a payment or use the secure drop box in the lab; put your name on it and a note saying what it is for.

**What if my payment is late?**
There is a 7-day grace period before access is paused.

**Who do I ask for help?**
Email info@waukeshamakers.com, ask in #general on Discord, or talk to a board member.

## Safety

**What do I do in an emergency?**
Call 911. Evacuate the building for fire, chemical spills or other hazardous conditions. See **Emergency Information** in Shop Safety.

**How do I report an accident or near miss?**
Email info@waukeshamakers.com or message a board member in #general on Discord. See **Incident and Near-Miss Reporting**.

**Is the space on camera?**
Yes. The space has security cameras for the safety of members and property. Footage is reviewed only when needed for security or an incident report.